To give you the skills to excel in your role as a manager and develop further business, we provide tailored training to enhance your performance. For lawyers, relevant courses attract SRA authorised CPD points.
Each course listed below is for 3 hours CPD, with the exception of the Management Stage One compulsory course, which is 7 hours CPD.
Barristers
Partners Lawyers & Business Managers
& Management Stage One compulsory course for newly qualified (within 3 yearsPQE) lawyers and satisfies the training requirements for Code of Conduct Rule 5 (supervision of a practice).
BARRISTERS
QC Application Interview Training If you have been selected to an interview following your QC application, we provide specific behavioural interview training to prepare your for the interview. Please telephone us on 01666 505051 or e-mail stephanie.dale@cpd-uk.co.uk to discuss content and format of the interview. Ideally, you will benefit most by receiving the training a week before the interview to give you sufficient preparation time.
PARTNERS LAWYERS & BUSINESS MANAGERS
By the end of this seminar, you will be able to * Take an entrepreneurial approach to income development and costs management * Have an overview of the process of strategic planning * Understand the external challenges facing different departments * Critically assess strengths and weaknesses of the firm * Decide which strategic options to pursue
By the end of this seminar, you will be able to: * Critically assess the return on current obvious & less obvious business development (BD) activities * Get up-to-date with the latest trends in BD from digital on-line marketing to joint alliances * Instil a business development culture throughout the firm * Encourage staff to spot opportunities to gain clients * Maximise the impact of marketing within the firm & gain positive free PR * Enhance cross-referring * Use referral marketing tips to gain more client recommendations
By the end of this seminar, you will be able to: * Recognise sales techniques used by successful businesses * Understand business to business and business to consumer buying hehaviour * Identify the Gatekeepers and Influencers in the decision-making process * Distinguish between features and benefits of key products\services * Practice closing approaches to encourage clients to choose your firm and give the instructions
By the end of this seminar, you will be able to: * Recognise different leadership styles and know when to use each * Understand the three essential elements of modern leadership * Appreciate and live up to staff's expectations of their Manager * Use effective communication techniques to give and receive feedback * Understand what motivates someone to gain co-operation and influence * Borrow brains - use best practice in how to delegate
By the end of this seminar, you will be able to: * Have the skills to be more successful in influencing people * Embrace the essential emotional elements of persuading someone * Recognise persuasive words * Understand how men and women may respond differently * Manage conflict more constructively * Use different communication styles to get what you want
Management Course Stage One is the SRA compulsory management training course which all solicitors below 3 years PQE must attend. It also satisfies the training requirements for Code of Conduct Rule 5
(supervision of a practice). It is a useful course for more senior lawyers who may not previously have had management training and it gives an introduction to core management training techniques.
Aims
This course will build on delegates’ skills of managing
client relationships, building and managing their own team and using
communicating and influencing skills to give advice and gain co-operation.
Objectives:
By the end of this course, delegates will be able to:
MANAGE CLIENT RELATIONSHIPS (2 hrs)
* Build trust, assure
quality and develop good working relations with clients
*
Establish and agree
client requirements *
Meet clients’
expectations and instructions
*
Understand reasons
why clients complain *
Know how to handle
complaints effectively
RECRUIT, MANAGE, DEVELOP & EVALUATE YOUR
TEAM (2.5 hrs) *
Understand
the benefits of equal opportunities
*
Recruit
and interview staff
*
Develop teams,
individuals and oneself
*
Improve skills of
delegation *
Set objectives *
Give feedback
*
Build good working
relations with those around you
COMMUNICATE INFORMATION & GAIN CO-OPERATION (2.5 hrs) *
Develop a
communication strategy
*
Gather and evaluate
information *
Communicate persuasively:
tips for influencing others *
Build good
relationships with colleagues
*
Present information
according to the audience
